Refund Policy

Bigci OFFICIAL REFUND POLICY

Thank you for visiting and shopping at Bigci Official and We are truly sorry if you are having any issues or inconvenience about the purchase. Please read the steps below carefully to get better result for your refund request.

Customers have 15 days from the day they received their item to request a replacement, refund or returns. Shipping and handling fees are not refundable in any cases.

First of all, if you would like to refund or return for any reasons, please contact our Support Team at

contact.bigci@gmail.com
. Please include the order number, provide reasons why you request a replacement following with proof such as pictures of the items in order for us to more quickly process your refund.

Q: When can I request a refund?

A: It’s our responsibility to replace your item(s) if they meet all of following conditions:

  • The product is flawed
  • The print quality is poor
  • The product you received is different from the product originally represented on our site

Please email us at:

contact.bigci@gmail.com
, provide a photo of the product you received along with detail shots you wish to include. We need these information as proof to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a refund.

 

Cancel (If Applicable)

A: After making purchase, customer have 12 hour to request cancelling – we will happy process full refund. After that date, item will be produced and we can’t support any further.

 

Late or missing refunds (if applicable)

A: If you haven’t received a refund yet:

  • Firstly check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Thirdly, contact your bank. There is often some processing time before a refund is posted.
  • Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at:
    contact.bigci@gmail.com
    .

 

Sale items (if applicable)

A: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

For all other requests please email us at:

contact.bigci@gmail.com
. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.